Written authorization must be obtained before returning merchandise. All returns should be sent back within 30 days in a new, resalable condition. Returns are subject to a 20% restocking fee. Merchandise held longer than 60 days, or custom orders, are not returnable. All returns must be accompanied by a Returning Label. Please contact customer service to obtain a Returning Label. Please have the returning Label stick on the outside of the package or in the box. Products received without a returning label will not be eligible for credit and will be returned to the sender.

If the return is a result of an Instocking LLC error, we will take every measure to quickly rectify the situation at no cost to you. Notification of any errors must be received within 14 days of shipment/invoice date.

Shipping Terms
Orders will be shipped via DHL, USPS, UPS, or FedEx unless another handling is requested or deemed more economical. Freight costs will be prepaid and added to the invoice.

Wholesale Orders
All wholesale orders must be prepaid via wire transfer or ACH. Receipt of a wire transfer is required before any shipments are made on the order.

Authorization
All returns must be authorized by Instocking LLC before receipt. The product must be returned within 30 days of purchase. Authorizations are valid for 30 days. Return goods authorizations (RGAs) may be arranged by contacting the Instocking LLC sales representative. Unauthorized returns may be returned to the customer at the customer’s expense, destroyed by Instocking LLC at Instocking LLC’s discretion, or subject to additional charges without credit being issued to the customer. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.

Return Procedure
After obtaining an RGA, each return must include the following information:

Customer’s name, address.
RGA number.
Original Invoice number or original order number.

Orders Deemed Non-Returnable
Products returned that are not in their original packaging, or original packaging is broken
Products that have been written on or engraved
Products that are special/customer orders
Products that exceed 60 days from invoice date.
Items marked Non-returnable.
Products are considered hazardous materials.
Packs broken, breached, or damaged.
Products with less than 3 months of shelf life remaining based on expiration dates.
Items in unsalable units of measure where the product cannot be resold.
Returns are prohibited by state law.

Damages or Shortages
To minimize any delay in resolving a damage or shortage claim, the customer is required to count all receipts before the customer accepts a delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. The customer must notify Instocking LLC of any damages in transit or product shortages within two (2) business days of receipt, or Instocking LLC shall have no obligation to process credit or arrange for product replacement. Contact Instocking LLC to report damages or shortages.

Products Shipped in Error by Instocking LLC
Customers must notify Instocking LLC of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by Instocking LLC are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.

Defective product
Please contact us to initiate a complaint. You will receive an acknowledgment letter within 24-48 hours via email.

The defective or damaged product sample(s) may be requested to be returned to Instocking LLC at the time the complaint is initiated. A prepaid USPS shipping label will be provided to you at Instocking LLC’s expense. If a picture/video of the defect or damaged product is available, please email us along with the order number. Please do not discard your product until further notice. When the picture is received, Quality Assurance will assess and determine if a credit/replacement is applicable.

Refund

Depending on certain circumstances, we may provide a full refund, partial refund, or exchange. The type of refund will be agreed on before the return of the package. However, there are circumstances where this may change once the package has arrived (the package is missing pieces; products have been used, etc). Instocking LLC will, at its sole discretion, make the best effort to resolve customer concerns.

Refunds will be initiated once we have received the returned merchandise, and it is returned in the manner that was agreed on when given the RGA. Upon issuing the refund, it may take up to seven business days to show in your account. Please contact us if you do not receive your refund by the 10th day.

Restocking Fee Schedule
Return from Date of Invoice Re-stocking fee Percentage
0-30 Days 5% / $25 minimum + Freight
31-60 Days 10% / $25 minimum + Freight

Greater than 60 days

not returnable unless expressly approved before receipt – contact your Instocking LLC Representative for additional information.