Processing: This means we’ve received your order, and we’re getting your product or products ready to ship.
Shipped: Your order is on its way.
Partially Shipped: Part of your order was shipped out.
Delivered: Your order has arrived at its destination.
How do I track my product order?
Follow the link in the email you receive when your order ships. You can also contact Customer Service for tracking with the order number.
How are shipping charges determined?
The shipping charge is based on the order’s size, weight, shipping method, and shipping address. In your cart, you will see the estimated shipping charge based on standard shipping. You will see your actual shipping cost at checkout.
What is the estimated delivery time?
5-9 business days
Note: Due to the global health challenges we are facing, shipping time will be extended a little more.
Which express company do you use?
How will I know when my order has shipped?
You will receive an email notification, including a tracking number you can use to check the progress of your shipment. If you have additional questions, please contact our Customer Service.
What is the difference between processing time and delivery time?
Processing time is the time from when you submit your order to when the product leaves the fulfillment center. Processing time is noted on the product description page. Delivery time is from when the product leaves the fulfillment center to when it arrives at its destination.
When are orders processed?
Orders start processing when you place your order and end when the product leaves the fulfillment center. Pls, allow 1-3days to process.
Do you process orders on weekends or holidays?
Yes, orders are processed on Saturday also. Standard orders are shipped the next business day.
When are orders delivered?
Orders shipped are delivered Monday through Saturday. Delivery is not available on Sundays.
Where do you ship?
We ship to all the countries of the whole world. For the estimated delivery time, pls contact our customer service for more detail.
Does Instocking LLC ship to PO Boxes?
Yes. But pls keep your phone available so that the express company can get through your line.
Can I change the shipping address?
The best time to do this is before you place an order. If you’ve already submitted your order, please contact customer service for assistance.